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We understand when purchasing shoes and clothing on line may be difficult with sizes differing with all the different dance brands on the market.
We provide size chart guidelines for Ballet, Jazz and Tap shoes as they do not follow standard street shoe sizing. Other styles of dance shoes may also vary from standard street shoe sizes.
If you have an enquiry please Contact Us
Prices
Dance Direct online price/s may differ to our physical store/s price/s - Please call us before visiting our Maroubra shop for clarification on price comparisons.
Return Policy
All returns please post back to Dance Direct 192A Maroubra Road MAROUBRA NSW 2035
Ensure to enclose with your return a self-addressed satchel or self-addressed paid returned return labels.
If goods are cancelled or returned for a refund a 10% restocking fee will apply. The restocking fee will not be applied if you are exchanging for an alternative size or product. No returns for bulk orders.
Return postage is paid by the customer. If you simply change your mind or make a wrong decision we are happy to exchange an item for another item, if the return is due to our error in processing your order by supplying an item not specified at checkout. In this case we will pay all shipping costs; otherwise for all other circumstances you will be responsible for all shipping costs.
Returns and or exchanges must be made within 14 days from receipt of purchase; all returned item/s must be sent back unused and as you received it in its original packaging as supplied by Dance Direct® Pty Ltd.
Hosiery legwear we do not accept returns due to heath regulations.
To return an item it must first be authorised by Dance Direct® Pty Ltd. Once you’ve contacted us and obtained authorisation, simply login to your account, view the order using the Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your return once it has been received and processed.
Faulty Returns
All products are checked for faulty workmanship and/or materials before they are dispatched.
DANCE DIRECT Pty Limited will accept product/s for return when purchased via the web site, if the goods are found under normal warranty provisions to have faulty workmanship and/or materials within 30 days from the date of purchase. This is limited to repair, replacement or refund at our discretion. Claims do not cover general wear &tear and/or when products are used for anything other than their intended purpose. Use of any product outside its intended purpose renders the warranty null and void.
All warranty claims must be authorised by Dance Direct® Pty Ltd before return. This can be done by emailing us at customerservice@dancedirect.com.au with a photo showing the fault.
Privacy
At DANCE DIRECT Pty Limited, we respect your privacy and handle your personal information responsibly.
We collect and use personal information only where necessary to process your order, provide customer support, and improve your experience on our website.
We do not sell or trade your personal information. We share limited information with trusted service providers only where required to process payments, fulfil orders, deliver products, and support essential website functions.
Our website uses cookies to support essential functions such as account login, shopping cart activity, and checkout. With your consent, we also use cookies to measure website performance and improve your experience.
For full details on how your information is collected, used, and managed, please refer to our Privacy Policy: